Privacy Policy

Novibet is committed to protecting the personal information of all users who engage with our online slot games and casino services. This privacy policy outlines how we collect, use, store, and safeguard your data when you access our platform. We adhere to strict data protection standards and comply with applicable regulations in United Kingdom to ensure your information remains secure and confidential.

When you register an account or interact with our services, you entrust us with sensitive information. We recognise this responsibility and have implemented comprehensive measures to maintain the integrity and privacy of your data. This document provides transparency regarding our data practices and explains your rights as a user of our platform.

Information We Collect

Novibet collects various types of personal information to provide, maintain, and improve our online slot games and casino services. The data we gather falls into several categories, each serving specific operational and regulatory purposes.

We collect information you provide directly during account registration, including your full name, date of birth, residential address, email address, and telephone number. Financial information such as payment card details, bank account information, and transaction history is also collected to process deposits and withdrawals. We gather identification documents including passport copies, driving licences, and utility bills to verify your identity and comply with anti-money laundering regulations.

Technical data is automatically collected when you access our platform, including IP addresses, browser type and version, device information, operating system, and geographical location. We monitor your gameplay activity, including games played, bet amounts, wins and losses, session duration, and login timestamps. This casino privacy policy ensures we maintain detailed records to support responsible gambling initiatives and detect unusual patterns that may indicate problem gambling behaviour.

Cookies and similar tracking technologies collect information about your browsing preferences, site navigation patterns, and feature usage. Communication records including customer support enquiries, live chat transcripts, email correspondence, and telephone call recordings are retained for quality assurance and dispute resolution purposes.

How We Use Your Information

The personal data collected through our Novibet policy framework serves multiple legitimate purposes essential for operating our online casino and slot game services. We process your information lawfully, fairly, and transparently in accordance with data protection principles.

Your account information enables us to create and manage your user profile, authenticate your identity, and provide access to our gaming platform. Financial data processing facilitates secure deposits and withdrawals, verifies payment methods, detects fraudulent transactions, and maintains accurate financial records. We use identification documents to fulfil legal obligations under Know Your Customer (KYC) and anti-money laundering legislation applicable in United Kingdom.

Technical and behavioural data helps us optimise platform performance, personalise your gaming experience, recommend relevant slot games, and identify technical issues requiring resolution. We analyse gameplay patterns to implement responsible gambling measures, including setting deposit limits, identifying potentially harmful behaviour, and providing appropriate interventions when necessary.

Marketing communications are sent to inform you about new slot game releases, promotional offers, bonuses, and platform updates, though you retain the right to opt out at any time. Customer support interactions utilise your information to resolve enquiries, investigate complaints, and improve service quality. We may share anonymised and aggregated data with third-party analytics providers to understand user trends and enhance our offerings.

Data Sharing and Third Parties

Novibet maintains strict controls over who can access your personal information and under what circumstances data sharing occurs. We do not sell your personal data to third parties for marketing purposes. Any data sharing arrangements are governed by contractual agreements that enforce equivalent privacy standards.

We share information with payment processors and financial institutions to facilitate transactions, verify payment methods, and process withdrawals. These entities operate under their own privacy policies whilst adhering to payment card industry data security standards. Gaming software providers and platform technology partners receive limited data necessary to deliver slot games and maintain technical infrastructure.

Regulatory authorities and licensing bodies may access your information as required by gambling legislation in United Kingdom and jurisdictions where we hold operating licences. We cooperate with law enforcement agencies when legally obligated to do so, responding to valid court orders, subpoenas, or statutory requirements. Professional advisers including legal counsel, auditors, and compliance consultants may review data under confidentiality obligations.

Identity verification services conduct checks against official databases to confirm your age, address, and identity documents. Fraud prevention agencies receive information to detect and prevent criminal activity, verify identities, and protect both our platform and other users from fraudulent behaviour. Marketing service providers may process data on our behalf to deliver communications, though they act solely under our instructions and cannot use your information for independent purposes.

Data Security and Retention

Protecting your personal information is fundamental to our Novibet policy framework. We employ industry-standard security measures combining technical, organisational, and procedural safeguards to prevent unauthorised access, disclosure, alteration, or destruction of data.

All sensitive information transmitted between your device and our servers is encrypted using Secure Socket Layer (SSL) technology with minimum 128-bit encryption. Financial data and passwords are stored using advanced cryptographic hashing algorithms that render them unreadable even in the unlikely event of a data breach. Our systems undergo regular security audits conducted by independent third-party specialists who assess vulnerabilities and recommend improvements.

Access to personal data within our organisation is restricted based on role requirements, with employees granted only the minimum access necessary to perform their duties. Staff members handling personal information receive mandatory privacy training and are bound by confidentiality agreements. We maintain secure server environments protected by firewalls, intrusion detection systems, and continuous monitoring to identify suspicious activity.

Data retention periods vary according to the type of information and applicable legal requirements. The table below outlines our standard retention practices:

When retention periods expire, we securely delete or anonymise data so it can no longer identify you. Certain information may be retained longer if required by ongoing legal proceedings, regulatory investigations, or unresolved disputes.

Your Privacy Rights

Under data protection legislation applicable in United Kingdom, you possess specific rights regarding how your personal information is processed. Novibet respects these rights and has established procedures to facilitate their exercise.

You have the right to access personal data we hold about you, receiving a copy in a structured, commonly used format. This enables you to verify the accuracy of information and understand how it is being processed. Should you identify inaccuracies, you may request correction or updating of your details at any time through your account settings or by contacting customer support.

In certain circumstances, you can request deletion of your personal information, though this right is not absolute and may be limited by legal obligations requiring us to retain specific data. Where processing relies on your consent, you may withdraw that consent at any time, affecting future processing but not invalidating prior lawful use of your information. You can object to processing based on legitimate interests, including direct marketing, though we may demonstrate compelling grounds that override your objection.

Data portability rights allow you to receive personal information you provided to us and transmit it to another service provider where technically feasible. You may request restriction of processing in specific situations, such as while we verify data accuracy or assess whether legitimate grounds exist for continued processing.

To exercise any of these rights, contact our Data Protection Officer using the details provided in your account dashboard or through our customer support channels. We will respond to requests within one month, though complex cases may require an additional two months with appropriate notification. No fee is charged for legitimate requests, though we may apply reasonable administrative charges for manifestly unfounded or excessive requests.

You retain the right to lodge complaints with the Information Commissioner’s Office if you believe we have processed your personal information unlawfully or failed to respect your privacy rights. However, we encourage you to contact us first so we may address your concerns directly.